Frequently asked questions - search or scroll
Can I pre-order?
Due to the high volume of orders each night we are unable to take pre-orders for set days or times. Usually we try to keep the wait below 30 minutes... perfect time for a pint or three.
Can I pre-order for a large order?
Due to the high volue of orders each night we are unable to take pre-orders for set days or times. Usually we try to keep the wait below 30 minutes... perfect for a pint or three.
Do you do discounts?
As much as we'd love to serve everyone pizza for free, we have to make a living too. So no, no we don't.
Can we phone up and order?
We like to keep things face to face. Orders in person work much better! If you want our number you should just ask *blushes*
Can I order, leave and come back to collect?
We actively encourage going for a stroll to take your mind off waiting and to prevent drooling.
Does the wait time start from the front of the queue?
Yep! If there's a big queue the wait time will increase the further back you are. Don't panic, we get through orders pretty fast!
Do you do half and half pizzas?
Sure do! We charge for the more expensive half so be tactical with your choices. I.E. half garlic bread half meat feast would be a bad choice.
Do you sell kids' pizzas?
Not right now. We suggest children either share a half and half, have half a pizza and half a garlic bread, or have half now and eat the other half cold. Either that or rise to the challenge and boss through it all.
Do you sell drinks?
At some sites we do, some we don't. Check the menu when you arrive, if not there are likely to be some lovely places nearby.
When is your quietest time?
Right at the beginning of the night is the only time you could be guaranteed a fast order. After the first fifteen minutes it's in the hands of the gods. Orders come in really unpredictably so it's anyones guess.
Do you take card?
In light of the current situation we have chosen to accept card payments only at all our sites.
Can I order and then go and get my card to pay?
It's payment on ordering please! Without the completion of the transaction the order ticket won't be printed and so won't be put in the queue to be cooked. Come prepared folks!
Do you do gluten-free bases?
Yes, but they are limited. We bring five bases a night as sometimes we'll sell none for days on end, other days we sell out instantly. These bases aren't suitable for coeliacs as they are cooked in the same oven as other pizzas and prepped in the same area resulting in unavoidable cross contamination.
Are your pizzas suitable for nut allergy sufferers?
We don't recommend any of our pizzas for nut allergy sufferers as all ingredients are prepped in a kitchen that contains and handles nuts.
Do you do vegan pizzas?
Of course! We have a great vegan section on the menu on each site, take a look and send us your thoughts.
Can I choose my own toppings?
We tend to suggest you stick to the menu simply because going rogue can end up quite expensive. We charge 50p per veg, £1 per cheese, £2.50 per meat. If you're still keen just ask the staff!
What's your hottest pizza?
They're all about 400 degrees when they come out of the oven... sorry... probably the chilli beef, but you can add chilli flakes or sriracha to any of them. Some of our sites will carry the extra hot sauce, just ask!
Can I bring my own toppings?
Due to food safety we can only handle ingredients that have been prepped in our kitchen so we can be sure they are safe to eat. Modify your pizza until your heart's content once we hand it over.
Is your base sour-dough?
Yes! We use a 10 year old starter dough to make all our dough across all sites. Unlike metabolism, our starter gets better with age.
How do you know if a pizza is cooked?
Due to the speed of our ovens, our pizzas cook differently to some others. They are likely to have browning areound the edge, brown patches underneath, but will remain soft (ish). It's also likely that there will be a layer just under the sauce which some people may confuse with being raw. Don't panic. It's cooked. It's just where the liquid meets solid. Charring around the edge is also normal for food cooked so close to the fire.
How many pizzas do you cook a night?
There really is no useful answer to this. Some nights we sell nothing at all, others we sell quite a few. Whatever we tell you, it's probably about as accurate as the brexit deadline was.
Where is my pizza?
Patience is a virtue. Our wait times are only approximations and may vary up to 10 minutes. We try to be as accurate as possible, but sometimes there are unforeseen issues. We're only human.
Do you have takeaway menus?
We feel like paper menus are a one-use type thing. For that reason we try to avoid them. Just snap a photo on site, or take a look on the website, that way you can keep it forever.
What time do you open?
Most sites will open around 5pm, some will be earlier around 4pm. You're welcome to start queuing as soon as you like but please be patient as sometimes the oven can take a little while to warm up.
What time do you close?
During school holidays it's unlikely to be before 9pm but likely to be before 10pm. Just chat to the staff or checkout the boards at your nearest location.
Where are you?
Our locations vary year on year. Look out for our big boards and that way you'll know we're close by. 2020 sites will be confirmed mid-May.
Will you still open in bad weather?
We open in all weathers except for wind speeds more than 60mph for sites with gazebos as it's dangerous. Sometimes on nights with bad weather we will close early.